Dylan Calm
Co-Host of Art of the Float
Unsatisfied with the world IT and empowered by his now wife Sandra, the goal of creating a holistic wellness center with a focus around float tanks was born.
On December 14th, 2011 Dylan and his now wife Sandra opened the a float center with 2 float tanks. Today, the Float Shoppe is an integrative wellness center which encompasses a total of six modalities (floating, counseling, yoga, acupuncture, massage, and naturopathic medicine) with a staff of thirty (2 owners, 8 float facilitators, 6 massage therapists, 1 acupuncturist, 1 naturopath, 2 counselors, 9 yoga teachers, and 1 meditation teacher.
Today, most of his thoughts are geared towards refining our float center and making the customer experience as perfect as possible. He is constantly thinking about how his team can continue to improve the Float Shoppe so it can facilitate furthering personal growth.
Dylan Calm has hosted 236 Episodes.
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233: When it Rains...
September 23rd, 2021 | Season 2 | 36 mins 24 secs
float therapy, floatation, floatationtherapy, floating, floattank
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232: 2021 Float Con Drama Re-cap
September 16th, 2021 | Season 2 | 56 mins 1 sec
float therapy, floatation, floatationtherapy, floating, floattank
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230: MC Flux - Float Conference Special
August 19th, 2021 | Season 2 | 26 mins 2 secs
float therapy, floatation, floatationtherapy, floating, floattank
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229: Stephen Johnson - Float Conference Special
August 12th, 2021 | Season 2 | 30 mins 56 secs
float therapy, floatation, floatationtherapy, floating, floattank
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228: Client Acquisition Versus Client Retention
August 5th, 2021 | Season 2 | 42 mins 48 secs
float therapy, floatation, floatationtherapy, floating, floattank
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227: Creating a Client Profile (and Why!) with Business Coach Lauree Ostrofsky
July 29th, 2021 | Season 2 | 1 hr 5 mins
float therapy, floatation, floatationtherapy, floating, floattank
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226: Target Demographics With Graham & Ashkahn
July 22nd, 2021 | Season 2 | 34 mins 21 secs
float therapy, floatation, floatationtherapy, floating, floattank
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225: Float Conference 2021 Hype with Ashkahn & Graham!
July 15th, 2021 | Season 2 | 50 mins 37 secs
float therapy, floatation, floatationtherapy, floating, floattank
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224: Float Research Collective Roundtable Discussion
July 12th, 2021 | Season 2 | 1 hr 5 mins
float therapy, floatation, floatationtherapy, floating, floattank
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223: We've Got Issues
July 1st, 2021 | Season 2 | 1 hr 4 mins
float therapy, floatation, floatationtherapy, floating, floattank
Join us as the gang talks about all of our float center calamities.
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222 DR. Feinstein Float Research Collective Brainstorm Speech
June 23rd, 2021 | Season 2 | 40 mins 6 secs
float therapy, floatation, floatationtherapy, floating, floattank
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221: Float Orientations Part 2 (Room Intros)
June 10th, 2021 | Season 2 | 38 mins 7 secs
float therapy, floatation, floatationtherapy, floating, floattank
PLEASE INCLUDE THE EPISODE NUMBER IN THE TITLE AND IN THE SLUG!
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220: Float Orientations Part 1
June 4th, 2021 | Season 2 | 1 hr 39 secs
float therapy, floatation, floatationtherapy, floating, floattank
It’s a topic we allllll love - float orientations! There are countless ways to welcome someone to your center, the float experience, and the logistics of floating at your center. It’s always a favorite topic to discuss, as you’ll hear as our hosts get super hyped up about it in this episode. Since this first impression is so important, the crew shares different ways to deliver the orientation (live or via video), and the pros and cons of each approach. They dive further into how to create a personal connection, the importance of being fully present for each guest, and how to maintain a beginner’s mindset even when you say the same thing over and over each day.
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219: Difficult Clients (and When to Fire Them)
May 27th, 2021 | Season 2 | 36 mins 14 secs
float therapy, floatation, floatationtherapy, floating, floattank
Language warning: You might hear a few four-letter words, so be prepared to cover little ears.
They say the customer is always right, but this week, all four co-hosts share stories of clients who broke that rule. It’s a rare thing, but sometimes, even in the most chill environments like float centers, it’s necessary to fire a client or two. You’ll dive into the importance of setting boundaries, standing up for yourself, your employees, and your spouses (as the case may be). And perhaps one of the biggest takeaways from this conversation is why it’s so incredibly important to record notes about customer interactions - both the good and the not-so-good ones.
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218: Where Does the Customer Experience Begin?
May 20th, 2021 | Season 2 | 42 mins 38 secs
float therapy, floatation, floatationtherapy, floating, floattank
When does the customer experience really begin, and what can you do about it? This week’s episode kicks off our Customer Experience series, and the crew dives in to debate (weakly) at exactly what point the customer begins to formulate their perception of your center. You’ll hear ideas about the little spots we may miss (when was the last time you swept the outdoor area?!) and how to ensure you’re catching all of the little things that add up to a big picture for your guests. It’s more than just brand identity - your brand is what people say about you, and each customer’s experience shapes the experience for anyone they tell. While you can’t control what they say, you have a lot of power to shape why they say it.
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216: Mother's Day Brainstorm
April 22nd, 2021 | Season 2 | 36 mins 33 secs
float therapy, floatation, floatationtherapy, floating, floattank
Mother’s Day is almost here, and since it’s often a big event in the world of gift certificates, the crew is ready to dish on what they’re doing… or not doing this year.